Q. Do you sell recycled eco bags in your shop?
A. Hello, thank you for sending us your message. Yes, we do have items like recycled eco bags and other kinds of kits in our shop.
Q. I have seen your website’s homepage/landing page but I can’t seem to find your shop. Is there any kind of a problem?
A. Hello, we apologize for the inconvenience. The website must’ve been under a technical problem because of the few updates we did. We can assure you that the shop is now available again for you. Thank you for sending your concerns to us.
Q. Hello! I always wanted to buy from your shop but I don’t know if you do ship to different countries. Are your products available for international shipping and deliveries?
A. Hi! Thank you so much for giving us your question and for your interest in our shop and products. The Green Sender wasn’t able to ship products to different countries before but we can now do shipping internationally. So yes, our products are available now in different countries.
Q. Do you charge shipping fees?
A. Hi! Thank you for sending your question. Yes, the Green Sender charges a shipping fee on a regular basis. However, you should watch out for those days when we don’t. Please look forward to our holidays treats when we ship our products all over the world for FREE.
Q. Can I return the items I bought if it’s shipped and delivered broken?
A. Hello, thank you for messaging us. Yes, you can return broken and damaged items as long as you have the receipts and the proof that is was broken as soon as you got it from the delivery.
Q. Can I cancel my order?
A. Hi! Thank you for your message. You can only cancel your order as long as we haven’t shipped or delivered the items yet.